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In light of current outbreak of corona virus we are operating with limited resources for customer service, due to which there will be delay in processing your request and same shall be processed within 7-10 working days. We request for your support in this critical situation.

Motor Insurance Claims

Travel Insurance Claims

For seamless processing of claims make sure to submit below details

How to file a Claim

  • While abroad, look for our Network Hospitals in case of medical emergencies
  • If you are abroad, please contact +800 08250825 (International Toll Free). Incase you are dialling from India, please contact 01204507250 (Chargeable)
  • Our Claims Service Representative will guide you on the claim procedures and documents required
  • A claim form will be forwarded to you by mail, email or fax
  • Complete the claim form relevant to the nature of loss as indicated below.
  • Kindly mail us scanned images of your claim documents on processing@hdfcergo.com , with cc to travelclaims@hdfcergo.com or fax us on +91-120-6691600 within 30 days from date of loss.
  • Attach the documents mentioned against the claim type

    Documents required for Claims :-
    Accidental Death
    • Attached Travel Insurance Claim form (Page 1,2, Section A, Section C ) duly filled & signed by the treating doctor.(Mandatory Document)
    • Consultation Note OR Emergency Room's doctor medical report OR Relevant Treatment Papers OR Discharge Summary. (Mandatory Document)
    • Copy of the passport showing the date of entry journey from India.
    • All relevant Original Invoices for the expenses incurred.
    • Receipt OR Any other document suggestive of payment made to the hospital.
    • Postmortem Report or Coroner’s Report
    • Death Certificate.
    • Final police inspection report.
    • Copy of cancelled cheque
    Emergency Medical Expenses
    • Attached Claim form duly completed (Page 1,2,3 with Section B, Section C -mandatory).
    • Consultation note or Emergency Room's doctor medical report
    • Relevant treatment papers or Discharge Summary.
    • Copy of the passport showing the date of entry and exit related to journey (to & fro) from India.
    • All relevant Original Invoices for the expenses incurred.
    • Payment receipt for all invoices OR any other document suggestive of payment made to the hospital.
    • Copy of cancelled cheque
    Emergency Medical Expenses - Accident Only
    • Attached Claim form duly completed (Page 1,2,3 with Section A,Section B, Section C -mandatory).
    • Consultation note or Emergency Room's doctor medical report
    • Relevant treatment papers or Discharge Summary.
    • Copy of the passport showing the date of entry and exit related to journey (to & fro) from India.
    • All relevant Original Invoices for the expenses incurred.
    • Payment receipt for all invoices OR any other document suggestive of payment made to the hospital.
    • Police FIR report, if applicable
    • Copy of cancelled cheque
    Emergency Dental Treatment
    • Attached Claim form (Page 1,2,3 with Section B, Section C -mandatory) duly completed and signed by the claimant
    • Consultation note or Emergency Room's doctor medical report
    • Relevant treatment papers or Discharge Summary.
    • Copy of the passport showing the date of entry and exit related to journey (to & fro) from India.
    • All relevant Original Invoices for the expenses incurred.
    • Copy of cancelled cheque
    Loss Of Baggage & Personal Documents
    • Attached Claim Form (Page 1,2,3 with Section F) duly completed and signed by the Insured.
    • Original FIR Report to be obtained from the relevant police authority in the event of loss or theft.
    • Copy of the old passport of the employee, if available. (In case of loss of passport)
    • For claims involving jewelry, submit original or certified copies of valuation certificates issued prior to the commencement of the Period of Insurance.
    • Original embassy receipts OR Passport office Receipts for the replacement of Passport. (In case of loss of passport)
    • Emergency travel certificate. (In case of loss of passport)
    • Copy of the new passport. (In case of loss of passport)
    • Copy of cancelled cheque
      Please Note: Personal Documents means an Insured Person’s identity card (if applicable), ration card, voter identity card, passport, driving licence and car licence.
    Checked Baggage Loss (Including Baggage Damage)
    • Attached Claim Form (Page 1,2,3 with Section D) duly completed and signed by the Insured.
    • Original Property Irregularity Report (PIR) from airlines.
    • Claim form submitted to airlines, mentioning the details items lost/damaged, with their respective cost. (Mandatory)
    • Baggage Loss/Damage Report OR letter from airlines OR any other document from airlines confirming the loss of items.
    • Copies of Boarding Pass, Ticket and Baggage tags.
    • Copy of Passport showing the date of entry and exit related to journey (to & fro) from India.
    • Details of Compensation received from Airlines If Any.
    • Original Bills/Receipts for the items lost.
    • Copy of cancelled cheque
    Baggage Delay
    • Claim Form (Page 1,2,3 with Section F – duly completed and signed by the Insured.
    • Original Property Irregularity Report (PIR) mentioning the date and time of loss.
    • Letter from airlines mentioning the duration for which baggage delay has taken Place or any other document suggestive of proof of period for which baggage delay has taken place. (Mandatory)
    • Copies of Boarding Pass, Ticket and Baggage tags.
    • Copy of Passport showing the date of entry and exit related to journey (to & fro) from India.
    • Details of compensation received from airlines If any.
    • Original Bills/Receipts/Invoices for the necessary emergency purchases of toiletries, medication and clothing that he/she needed to buy during the period of baggage delay.(Mandatory)
    • Copy of cancelled cheque
      Please Note: Claim payment can be made only against the receipts for expenses directly resulting from baggage delay.
    Trip Cancellation
    • Attached Claim form (Page 1,2,3 with Section H is mandatory) duly completed and signed by the claimant
    • Letter from insured mentioning the reason of trip cancellation with related proof
    • Proof of travel and accomodation expenses made in advance for the trip
    • Details of refundable amount from the airlines for tavel tickets
    • Copy of cancelled cheque
    Trip Interruption
    • Attached Claim form (Page 1,2,3 with Section H is mandatory) duly completed and signed by the claimant
    • Letter from insured mentioning the reason of trip cancellation with related proof
    • Proof of travel and accomodation expenses made in advance for the trip
    • Details of refundable amount from the airlines, hotel booked in advance
    • Copy of cancelled cheque
    Loss of Cash
    • Attached Claim form (Page 1,2,3 ) duly completed and signed by the claimant
    • Original/Photo Copy of FIR Report to be obtained from the relevant police authority in the event of loss or theft. This is a written proof confirming that the loss has occurred due to theft.
    • Documentation of Cash withdrawal/Travelers cheques, occurring within seventy-two (72) hours of the commencement of an Insured Journey that supports the amount of the claim.
    • Details of refundable amount from the airlines for tavel tickets
    • Copy of the passport showing the date of entry and exit related to journey (to & fro) from India.
    • Copy of cancelled cheque
    Flight Delay
    • Attached Claim form (Page 1,2,3 with Section H is mandatory) duly completed and signed by the claimant
    • Invoices related to List of essential purchases made, such as meals, refreshments or other related expenses directly resulting from the flight delay. (mandatory)
    • Confirmation letter from the airlines clearly stating the duration and the reason for flight delay (Mandatory)
    • Copies of Boarding Pass, Ticket.
    • Copy of cancelled cheque
      Please Note: Claim payment can be made only against the receipts for expenses directly resulting from flight delay.
  • Documents, in addition to those mentioned above maybe called for, depending on the nature of accident and claim lodged.
  • Please retain a copy of the documents sent for your records.
  • You may also send the claim form with annexures to our Claims Processing Cell at the following address :
    HDFC ERGO General Insurance Company Limited
    6th Floor, Leela Business Park,
    Andheri Kurla Road,
    Andheri – East,
    Mumbai- 400 059,
    India
" All claims are subject to approval by Surveyor appointed by HDFC ERGO GIC LTD "

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